Privacy Policy

From the Owner:

You're trusting me with your information when you visit my store, and I take that seriously. The policy below explains exactly what data we collect, how we use it, and what rights you have to control it. If anything is unclear, email me directly at janice@earthwellcollective.com. I'll personally answer.

— Janice

Privacy Policy

Last updated: April 28, 2026

At EarthWell Collective, your privacy matters to me. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information when you visit earthwellcollective.com or purchase our products.

Information We Collect

When you visit our site or make a purchase, we may collect:

  • Contact information such as your name, email address, shipping address, and phone number
  • Payment information needed to process your order. Payments are processed securely through Shopify Payments, PayPal, and other approved third-party processors. We never see or store your full credit card number on our servers.
  • Order history and preferences, including what you've purchased and any subscription preferences
  • Browsing information, automatically collected through cookies and similar technologies, including pages visited, time spent on the site, device type, browser type, IP address, and referring website
  • Information you provide directly when you contact customer support or sign up for our newsletter
  • Communications between you and EarthWell Collective, including emails, texts, or messages submitted through contact forms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including coordinating with our fulfillment partners
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your questions and customer support requests
  • Send marketing emails about new products, promotions, and wellness content — only if you've opted in. You can unsubscribe at any time using the link in any email
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations and enforce our terms

We Do Not Sell Your Personal Information

EarthWell Collective does not sell, rent, or trade your personal information to third parties for their marketing purposes. Under the California Consumer Privacy Act (CCPA) and similar state laws, you have the right to know we do not sell your personal information.

Information Sharing

We only share your information with trusted service providers who help us operate our business:

  • Shopify — our e-commerce platform, which hosts our store and processes transactions
  • Payment processors — Shop Pay, PayPal, and approved credit card processors
  • Fulfillment and shipping partners — companies we contract with to package and ship your order
  • Email service provider — Klaviyo, used to send order confirmations and (if you've opted in) newsletters

These partners are contractually required to protect your information and use it only for the services they provide to us.

We may also disclose your information when required by law, in response to valid legal requests, to protect our rights or the safety of others, or in connection with a business transfer (such as a merger or acquisition).

Your Rights

You have the right to:

  • Access the personal information we have about you
  • Correct any inaccurate information
  • Request deletion of your information (subject to legal requirements to retain order records for tax and accounting purposes)
  • Opt out of marketing emails at any time by clicking "unsubscribe" in any email
  • Object to or restrict how we process your information
  • Receive a copy of your information in a portable format

To exercise any of these rights, email us at janice@earthwellcollective.com. We'll respond within 30 days.

For California residents (CCPA / CPRA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to delete your personal information
  • The right to correct inaccurate information
  • The right to opt out of the sale or sharing of your personal information (we do not sell or share your information for cross-context behavioral advertising)
  • The right to limit the use of sensitive personal information
  • The right not to be discriminated against for exercising your privacy rights

To exercise these rights, email janice@earthwellcollective.com. We will not discriminate against you for exercising any of these rights.

For Canadian residents (PIPEDA):

If you are a Canadian resident, the Personal Information Protection and Electronic Documents Act (PIPEDA) gives you the right to access, correct, and request deletion of your personal information. To exercise these rights, email  janice@earthwellcollective.com.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, analyze site traffic, and improve your experience. The types of cookies we use include:

  • Essential cookies — required for the site to function (cart, checkout, login)
  • Analytics cookies — help us understand how visitors use our site so we can improve it
  • Marketing cookies — only used if you opt in; help us measure marketing effectiveness

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality, particularly checkout and cart features.

We do not currently respond to "Do Not Track" signals from browsers, as no industry standard has been adopted.

Security

We use SSL encryption and PCI-compliant payment processing to protect your information. While no online transmission is 100% secure, we follow industry best practices to keep your data safe.

If you suspect any unauthorized access to your account or personal information, please contact us immediately at janice@earthwellcollective.com.

Children's Privacy

Our website and products are not intended for anyone under 18 years old. We do not knowingly collect personal information from minors. In compliance with the Children's Online Privacy Protection Act (COPPA), if we learn that we have collected information from a child under 13, we will delete it promptly.

If you believe a minor has provided us with personal information, please contact us at  janice@earthwellcollective.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last updated" date at the top reflects when this was most recently revised.

If we make material changes that significantly affect how we use your information, we'll notify you by email (if you've opted into marketing) or by posting a notice on our website. Your continued use of our site after the changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Email:  janice@earthwellcollective.com
Phone: 408-202-6564
Support Hours: Monday–Friday, 8:00 AM – 5:00 PM EST
Mailing Address: 3908 S State Highway 1, Grayson, KY 41143

We aim to respond to all privacy-related inquiries within 1 business day.